TERMS & CONDITIONS
ACCEPTANCE
The MHS TEAMWEAR Online Shop is operated by MATT HAINES SPORT ABN 90 174 953 571 (“MHS TEAMWEAR”). We may disclose personal information that we collect from users of this website for purposes relating to providing our goods and services including direct marketing purposes. Where this occurs, any disclosure of your personal information will be in accordance with our Privacy Policy.
By accessing or using the MHS TEAMWEAR website (“this website”), you acknowledge that you have read and understood and agree to be bound by the following terms and conditions (as amended from time to time) which form a legally binding contract between you and MHS TEAMWEAR.
If you don’t agree to these terms and conditions, please do not use this website. For any queries or assistance, please contact us at mhsteamwear@gmail.com.
USE OF THIS WEBSITE
You acknowledge and agree that this website and its contents are only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
You may only use this website for lawful purposes and must not use it in a way that violates the rights of any third party.
Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
We reserve the right to set pricing across this website and subject to change at any given time. Sale pricing is final and any further discounts (for example, member pricing and promotion codes) cannot be applied against sale item purchases.
INTELLECTUAL PROPERTY RIGHTS
The copyright, trademarks and other intellectual rights contained within this website are owned by or are licensed to MHS TEAMWEAR.
Except as expressly authorised, you may not reproduce, perform, create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from this website without prior written permission from MHS TEAMWEAR.
THIRD PARTY WEBSITES
This website may contain links to third-party websites. MHS TEAMWEAR is not responsible for the condition or content of those websites as they are not under MHS TEAMWEAR control. You access those websites and/or use their products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by MHS TEAMWEAR of those websites or the products or services provided on those websites.
You must not link any third-party website to this website without MHS TEAMWEAR prior written consent.
DAMAGE TO COMPUTER OR OTHER DEVICE
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
PASSWORD AND ACCOUNT SECURITY
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you log out of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. MHS TEAMWEAR will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
OVERSEAS USERS
This website may be accessed throughout Australia and overseas. MHS TEAMWEAR makes no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.
In addition, note that we may not be permitted to supply certain products to customers outside of Australia.
ERRORS
When placing information on our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time.
We have the right to amend any typographical errors, inaccuracies or oversights in the information contained on this website and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
In addition, images showing textures, appearances and colours of our products will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products.
REJECTION OF ORDERS
We reserve the right to reject an order for any reason, including without limitation where:
- A product is unavailable;
- There was an error in the price, image or product description;
- The customer does not meet age requirements;
- We are not permitted to supply the product to a customer outside Australia;
- There was an error in your order; and
We also have the right to limit the sale of products to reasonable or normal quantities. When an order is rejected, we will refund in full all amounts you have paid in respect of the rejected order.
SHIPPING
All orders are processed Monday to Friday (excluding public holidays) from 7am – 3pm AEST.
Displayed delivery ETAs start from when an order is dispatched, not when an order is placed. This may be longer if there is a huge promotion taking place and in these circumstances, we cannot guarantee any firm delivery dates.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay please respond to any email/phone call from our Customer Service team.
We reserve the right to change, at any time, any international shipping charges advertised online. Any additional shipping, import, VAT, tariffs, taxes, duty and/or customs charges linked to an international delivery are not included in product prices and are to be paid at the customer’s expense.
We accept no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
ACCESS
We reserve the right to immediately suspend, terminate or limit your access to this website for any reason in our absolute discretion. We will not accept responsibility if your access to this website is unavailable for any reason.
COOKIES
Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide website usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personally identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this website.
DISCLAIMER
You use this website at your own discretion and risk. MHS TEAMWEAR makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.
Neither MHS TEAMWEAR nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable in any way whatsoever (including for negligence) for any loss, damage (including incidental, special or consequential damages), costs or expenses suffered, arising out of, or in any way connected with this website or any of its content.
All warranties, conditions and representations (whether express or implied) are hereby excluded to the extent permitted by law.
INDEMNITY
You agree to indemnify MHS TEAMWEAR for any loss, damage or cost it suffers or incurs as a result of any breach by you of these terms and conditions.
CHANGES
MHS TEAMWEAR may, in its absolute discretion, modify or amend these terms and conditions at any time without providing you with prior notice. If we do so, the updated terms and conditions will be published on this website and the modifications will be immediately binding upon you. For any queries or assistance, please contact us at mhsteamwear@gmail.com.
RETURNS & EXCHANGES
If you are not satisfied with your purchase, you may return or exchange providing the following is met (the following conditions do not apply to faulty items):
- Original proof of purchase is supplied
- online order confirmation
- original register receipt (electronic or photograph will be accepted)
- return / exchange
- bank statement (if a receipt can’t be provided)
- Item(s) are in unworn, unused and in its original condition all with swing tags still attached
- Item(s) are returned within 30 days of purchase
- Item(s) are purchased at full price (no sale items, all sales are final)
IMPORTANT INFORMATION
Unless goods are faulty or have a major defect problem (see below) the following will apply:
If items are returned after our 30 days return policy, we will not be able to accept your return. A refund will not be processed and/or credited to your account
Customised items are final and cannot be exchanged or refunded under any circumstances
We do not offer refunds on memorabilia or online auction items as these purchases are final once payment has been made
A full-priced item may be exchanged for an alternative size of the same garment or for an item that is of equal or less dollar value – subject to size and stock availability
All sale items are final. These purchases are non-refundable and not valid for exchange under any circumstances
Due to sanitary reasons, swimwear cannot be returned under any circumstances
Bundle offers – all items must also be returned or the value of the unreturned items will be deducted from any available refund
Gift cards & promotion codes – once a certain dollar value is either partially or completely redeemed, the value cannot be returned under any circumstances
FAULTY ITEM
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please email us at mhsteamwear@gmail.com.
Please Note: You must provide a photo showing the fault, defect or issue. It may be necessary to send the goods back to us for assessment to determine next steps.
Major Fault: with the item, you may choose a refund or exchange
Minor Fault: we may repair the item if possible (or at our discretion, we may replace the item or issue a full refund)
WHEN WILL YOU RECEIVE YOUR REFUND?
Returns depend on the shipping provider you select. We recommend that you send your returns via shipping provider that offers online tracking, as we do not take responsibility for returns that are lost in transit before reaching us.
Refund requests will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2-3 business days.
Once the return has been approved, please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the credit card supplier. Refunds are processed to your original payment account used.